Instructions and Usability Report

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Instructions and Usability Report

Part One: Instructions

choose a website or social media site such as FaceBook, ins, or Twitter. I would recommend choosing a site that may need additional revision; this may make it easier for you to engage with the course concepts.

To plan and create an Instructions Manual of no more than three pages long (the shorter the better), that helps a target user navigate and complete a particular task on your group’s chosen site. The user should be new to the site and, therefore, the user will need precise and useful instructions to know how to navigate the site or complete a particular task on this site. This can mean that the Instruction Manual may need context and description in addition to instruction writing. It may be useful for you to ask, “What does a new user need to know for these instructions to be helpful?” Use screenshots and images to help create this manual. Cite all sources for images.

Examples:

Instructions for how to create a FaceBook page.

Instructions for paying a bill for a cable or utility company.

Instructions for creating a particular page on a website like Wix or WordPress.

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Part Two: Usability Testing and Reporting

User testing has three approaches. write a short report (no two than three pages, single-spaced, proper formatting and sections) using the three approaches stated below:

Get a hold of at least three representative users such as a parent or grandparent who may not know how to use FaceBook.

Ask the users to perform the representative tasks with the Instructions you have created in Part One.

Using the most applicable testing methods from usability.gov, record users’ experiences, where they succeed, and where they have difficulties completing the task. For example, you may ask the user to talk through the demonstration by “thinking out loud” their thoughts/processes as they are performing the task if this is an appropriate test.

Using the approaches above:

Write a usability report that provides descriptive experience on the user experience, calling particular attention to the ease and difficulties that the users encountered.

Include a section that suggests revisions to the original Instructions Manual.

Use the conventions of formal report writing to create your Instructions and for the Usability Report. Refer to Anderson’s textbook and the www.usability.gov Links to an external site.site to help you create a readable, useful report.

It may be helpful to find a template on the usability website. You do not need to use all of the components that the template provides, but it is a useful guide for how to organize and design your own report.